Production Management Workshops
Controlling the Job Site
During the sales
process the salesman endeavors to build trust and confidence on the part of the
customer. If the salesman is not a part of the production crew this trust and
confidence can be easily and quickly undermined.
Job Site Management Efficiency
on the job site does not occur by accident. It requires specific actions. As
with any aspect of our business, if we want consistent results then our actions
must also be consistent.
Job Folders
Unless the
salesman/ owner is on the job site for most of a job, production personnel will
frequently have questions or other issues that require the owner’s involvement.
Change
Orders
It is not unusual for changes to be made
once a job begins. These changes may be additional work desired by the customer,
changes necessitated by material shortages, the discovery of rotted wood, etc.
Regardless of the reason for the change it should be documented. By training production
personnel to spot these opportunities the contractor can increase his
efficiencies, provide better service to the customer, and create a situation
that benefits everyone.
Customer Service
To understand what constitutes
superior customer service, we must first understand the context in which the
concept of customer service arises.
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Systems and Procedures
Workshops
Implementing Systems and Procedures
Many small business owners comment that they often have difficulty implementing
new ideas or procedures into their business.
Organization and Time
Management
Time is a limited, finite resource. And because there always seems to be more to
do than time allows, we struggle to squeeze as much into each day as is
possible. The more efficiently we use our time, the better we are able to do
this.
