During the sales process the salesman endeavors to build trust and confidence on the part of the customer. Indeed, trust and confidence play a large part in the customer’s decision to hire the company.

If the salesman is not a part of the production crew this trust and confidence can be easily and quickly undermined. Small problems or miscommunications can develop into larger issues and the customer may begin to look for any sign of negligence. A minor issue can easily escalate into a very uncomfortable situation.

These problems can generally be avoided if the job site Project Manager takes control of the project. This should begin with his first meeting with the customer. With the proper organization and procedures, the Project Manager can quickly enhance the customer’s trust.

Most of the problems that commonly arise can be anticipated. Production personnel should anticipate these issues and take the appropriate steps to address them. By doing so he can perform his job efficiently, and the customer will have a more satisfactory experience.

Developing, implementing, and training procedures goes a long way towards reducing or eliminating these potential problems. Providing the Project Manager with specific steps for anticipating and addressing potential problems can result in a more efficient and profitable job for the company, and a more satisfying experience for the customer.

The majority of problems that occur on a job are at the start of the job and at the end of the job. The beginning of a job is crucial. It sets the tone for the entire job. If the job does not begin smoothly the crew has lost time that is difficult, if not impossible, to make up. Further, many problems that occur later in the job can be traced to the job start. By controlling the job site from start to finish, the Project Manager can avoid many of these problems.

For example, overspray and paint drips can create delays in job completion. The customer may hold payment until corrections are made, and may look for other signs of neglect. The customer may dispute claims that the condition was pre-existing. However, by taking the proper steps such problems can be avoided.

Providing the Project Manager with forms and checklists will help him do his job more consistently. Consistent actions create consistent results. Procedures provide direction and guidance for consistent actions.